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Garden Museum Visitor Charter

19th July Update

We are delighted that with the easing of some restrictions on 19th July, we will be able to welcome more visitors into the Garden Museum.  

We are continuing to ensure that everyone has a safe and enjoyable visit, but we need your help to ensure the continued safety and wellbeing of our visitors, staff and volunteers.  

During this transitional period the majority of the precautions we have taken to ensure a safe environment will remain in place.  

Please take a couple of minutes to read the following information before your visit. If you have any further questions please see the FAQ’s below or contact info@gardenmusum.org.uk. 

In light of Covid-19, we would like to assure our visitors that: 

  • We will do our utmost to ensure everyone has the space to enjoy the Museum safely. 
  • We will sanitise the Museum regularly throughout each day, with special attention paid to high-contact areas such as handles, banisters and bathrooms. 
  • We have strict procedures in place for our staff and our volunteers, including temperature checks on arrival at work each day. 
  • Staff are committed to having regular tests for Covid-19 including the enhanced PCR test. 

In return, we kindly ask visitors to: 

  • Stay away if you show any symptoms associated with Covid-19 or have been notified by the NHS track and trace system to isolate. 
  • Check in to the venue using the NHS Covid-19 app. If you do not have the application we ask you to give details at the welcome desk. We will keep your records confidential and securely for 21 days and only use it to contact you in the case of a Covid-19 exposure. 
  • Continue to wear a face covering. It is no longer mandatory to do so, but we do encourage it for the safety of everyone in the Museum. 
  • We recommended that you sanitise your hands on arrival. 
  • Maintain a safe distance between you and others. 
  • Follow all staff and volunteer instructions and signage in the Museum. 

Garden Museum Visitor Q&A 

What will be open?  

All of our galleries are open for you to enjoy, including The Wolfson Ark.  We have designed our current exhibition Constance Spry and the Fashion for Flowers to allow for social distancing and all pieces to be on display. At present, admission to Constance Spry and the Fashion for Flowers is by timed entry only and tickets for this are available on our website. 

The Garden Café has resumed table service which can be enjoyed safely in our garden. Please note that the Museum and Café have separate entrances. Booking is essential. All queries contact: cafebookings@gardenmuseum.org.uk or 02036409322 

Please be aware, our Shop and Café are now card only and we will not be accepting cash payments for hygiene reasons. Our Shop, selling exhibition merchandise and other goodies will be open and can be accessed during your visit. 

Our Toilets are available and we ask that visitors take extra care to maintain social distancing and cleanliness. Cleaning takes place regularly, so please expect brief periods of closure. Our Toilets are for Museum, Café and exhibition visitors only. 

How do we buy a ticket? Do you have timed tickets? 

We ask that you book your tickets in advance of your visit. This is so we can ensure there will be no overcrowding and you can experience the exhibitions in a safe and welcoming environment. 

We are not accepting walk ins at this time.  

You can buy a day ticket online in advance. We are offering timed-entry tickets. Our team is on hand to manage a safe and distanced flow of visitors around the galleries.  

You can book your advance day tickets on our website here. 

How do we enter the building? 

On arrival, please come to the Welcome Desk entrance (the entrance by the medieval tower). 

What safety measures do you have in place? 

We kindly ask that you follow the direction of signage and practice current social distancing measures. The Museum has been deep cleaned and sanitising stations will be available throughout the building for your use. Perspex screens have been installed at our Welcome Desk and Shop, and enhanced cleaning will routinely take place throughout the day.  

We have a limited the number of visitors into the galleries at any one time, so please be patient if there is a queue and bear with us while we adjust and adapt.  

Do we need to wear a face covering? 

It is no longer mandatory for visitors, staff or volunteers to wear a face covering whist in the museum. However, we encourage you to wear one and to be respectful of other people’s choice. 

I am a Friend of the museum. Do I still need to book? 

Yes. To allow for social distancing and avoid crowding we are asking that our Friends continue to book in advance of your visit. Your entry will still be free. 

Can I still help the Museum at this time? 

Yes please. The Garden Museum is an independent museum and a charity and we are only able to re-open because of the generous response to our public appeal. You can help us to rebuild our programmes by becoming a Friend,making a donation or joining as a Patron. 

Images: Janie Airey / Art Fund 2020
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