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Garden Museum Visitor Charter

We want to make certain that everyone has a safe and enjoyable visit to the Garden Museum.

To help ensure the safety and well-being of our visitors, staff and volunteers please read the following information before your visit.

In light of Covid-19, we would like to assure our visitors that:

  • We will do our utmost to ensure everyone has the space to enjoy the Museum safely.
  • The Museum has undergone thorough cleaning in preparation for reopening.
  • We will sanitise the Museum regularly throughout each day, with special attention paid to high-contact areas such as handles, banisters and bathrooms.
  • We have strict procedures in place for our staff and our volunteers, including temperature checks on arrival at work each day

In return, we kindly ask visitors to:

  • Stay away if you show any symptoms associated with Covid-19.
  • Sanitise your hands on arrival.
  • Maintain a safe distance between you and others.
  • Refrain from touching cases and other surfaces.
  • Follow all Staff and Volunteer instructions and signage in the Museum.

Garden Museum Visitor Q&A

What will be open? 

Our Café will be offering a takeaway service so that you can enjoy hot and cold drinks and light snacks in our garden. Please access the Museum and Café through the main Café entrance.

Our Shop selling exhibition merchandise and other goodies will be open and can be accessed at the end of your visit.

Our Toilets will be available on exit and we ask that visitors take extra care to maintain social distancing and cleanliness. Cleaning will take place regularly so please expect brief periods of closure. Our Toilets are for Museum and exhibition visitors only and cannot accommodate cafe takeaway customers.

How do we buy a ticket? Do you have timed tickets?

You can buy a day ticket online in advance or at our Shop Desk on arrival. We are accepting card payments only.  Because of limited access and capacity we are offering timed-entry tickets. Our team will be managing a safe and distanced flow of visitors around the galleries. You can book your advance day ticket on our website.

How do we enter the building?

On arrival, please come to the Café entrance – this will be the only entry point for both Museum and café visitors

What safety measures do you have in place?

When you arrive, you will be asked to follow a new one-way system around the Museum, which will be managed by our Front of House team. We kindly ask that you follow the direction of signage and practice current social distancing measures. The Museum has been deep cleaned and sanitising stations will be available throughout the building for your use. Perspex screens have been installed at our Welcome Desk and Shop, and enhanced cleaning will routinely take place throughout the day. We are limiting the number of visitors into the galleries at any one time, so please be patient if there is a queue and bear with us while we adjust and adapt.

Do we need to wear a face covering?

As of Saturday 8th August 2020, it is mandatory for all staff, volunteers and visitors to wear a face covering whilst inside the museum (please note the Garden Museum Café is exempt*). We encourage all visitors to bring their own masks but we will have some to purchase for £1 at the museum entrance should you forget. Please be aware that this is now law. More information can be found at

*As of Thursday 24th September 2020, masks must be worn whenever you vacate your seat in the café.

Can I still help the Museum at this time?

Yes please. The Garden Museum is an independent museum and a charity and we are only able to re-open because of the generous response to our public appeal in may and June. You can help us to rebuild our programmes by making a donation or joining as a Friend or Patron.

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