Loading...
Home > FAQ

FAQ

Not found what you were looking for?

You might find your answer in our frequently asked questions, or alternatively you can get in touch with us directly.

General

Why is the Museum closed on the first Monday of the month?

The Museum is open seven days a week, so once a month we close so that our team can carry out essential maintenance on the exhibitions and collections.

Tickets

What is your refund policy?

Please see our Terms, Conditions and Refund Policy for full details.

Do you charge a booking fee?

We do not charge a booking fee for events booked through our website.

Can I buy tickets to the Museum as a gift for a Friend?

You cannot book tickets to the Museum in advance, but you can buy a Friend Membership as a gift, or book tickets to one of our events.

Can I buy a Friend Membership as a gift?

You can, find out more about our Friends Membership and join online here.

What concessions are available?

We offer concessions for students, senior citizens, art fund members, those who are unemployed and families. We also offer a reduced rate for groups of ten or more when pre-booking. See our prices.

Garden Café

Do I need to book a table?

We welcome walk ins, and do also take bookings. For groups of six or more we recommend booking by email, please email cafebookings@gardenmuseum.org.uk. As the café is small, we do not take bookings for more than 10 people.

Is the Garden Café vegetarian?

The Garden Café is not purely vegetarian, but we do ensure that there are always vegetarian options.

What time does the café open?

Our current café opening times are slightly different to the Museum’s opening hours, and are available here

Is the Garden Café open on the first Monday of the month when the Museum is closed?

No, the café is also closed on the first Monday of the month.

Get involved

How can I become a Friend?

Becoming a Friend of the Garden Museum is easy, and you will join a community of other supporters of the Museum as well as receiving great benefits. Find out more and join.

Can I volunteer at the Garden Museum

We welcome volunteers in many different aspects of the Museum. Find out what roles are available and apply.

How can I donate to the Garden Museum?

We accept donations online as well as at the Museum. If you would like to donate an object you can find out more about the process here.

Press enquiries

Who should I get in touch with for a press enquiry?

Please email our Press and Marketing Manager, bethany@gardenmuseum.org.uk who will be able to help with your enquiry.