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Home > Volunteering > Front of House Volunteer

Front of House Volunteer

Role description


The Garden Museum, housed in the old church of St. Mary-at-Lambeth, is a space in which we explore our relationship with, and the social history of gardens. Front of House volunteers welcome visitors and operate tills at the front desk and in the shop. They enhance the visitors experience by ensuring a high level of customer service and answering any questions visitors may have about the collection or the Museum when appropriate.


Monday to Sunday 10:00- 14.00, 13:30 – 17:30
A minimum of 4 hours a week commitment for a three month period


• Welcoming visitors at the entrances
• Operating the tills at the front desk and the shop
• To be friendly and informative
• To perform ad hoc duties when necessary
• To answer any questions that the visitors have about the collection or operational aspects of the museum where appropriate
• Direct visitors around the museum where appropriate
• To maintain the appearance of the interactive spaces within the museum
• To be a presence on each level of the museum
• Ensuring vigilance at all times with regard to the safety and security of our collection and visitors
• To understand and implement the fire evacuation procedure with primary regard to visitor and personal safety

Skills required

• Customer Service
• Open and keen attitude with a willingness to learn
• Ability to communicate effectively with a wide audience
• Ability or willingness to learn a range of information about the Museum, the collection, and the local area
• Ability or willingness to learn the basic operation of a simple till system
• Ability to build strong working relationships with staff and other volunteers
• A reasonable level of physical dexterity

Please note

This role will include a large amount of standing
You must be at least 18 years old to volunteer at the Garden Museum