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Terms and Conditions

  • Definitions and interpretation

“Event” means an entertainment event including, without limitation, an exhibition, symposium and/or festival to be held at a Venue in respect of which We have the right to sell You Tickets.

“Tickets” means tickets or other types of evidence (including electronic tickets) for an Event sold by Us to You on behalf of the organisation responsible for the Event for the right to occupy space at or to attend an Event.

“Venue” means any facilities or locations of any nature where the Event is being held.

“We” means Garden Museum. “Us” and “Our” shall be read accordingly.

“You” means you or anybody who in Our reasonable opinion is acting with your authority or permission. “Your” shall be read accordingly.

“Promoter” means the person firm or company staging the Event if different from Us and the Venue.

“Group” means group organisers, charities, travel and coach companies or other organisations that We have agreed to sell to knowing that the Tickets are intended for resale.

  • Incorporation

These Terms and Conditions incorporate and should be read in accordance with the Venue and/or Promoter terms, conditions and regulations, copies of which are available upon request from the Venue. In the event of any inconsistency between the terms in relation to Venue or Event requirements, those of the Promoter shall prevail. If no Promoter, those of the Venue shall prevail.

  • Tickets

All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase as purchase of Tickets constitutes acceptance of these Terms and Conditions

We confirm that We are authorised to sell Tickets.

A valid Ticket must be produced to get into an Event. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket.

It is Your responsibility to check Your Tickets as if you have made a mistake they cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact us immediately if there is a mistake.

We will not be responsible for any Ticket that is lost, stolen or destroyed. Duplicates will be issued at the discretion of the Garden Museum.

Where a concession is claimed, proof of identity and concession entitlement (for example Friend Membership Card, Neighbour Card and age or student status) may be required.

Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket.

  • Price and payment

The price of the Ticket shall be the price set at the time We accept Your order. All prices set are inclusive of any applicable taxes. No order will be accepted until We have received full payment.

Changes to Event

Where reasonably necessary, the organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme.


For Garden Visits:

If you are no longer able to attend a Garden Visit a notice of cancellation must be given to the Garden Museum at least 28 days prior to the visit. The cost of your ticket cannot be refunded, but if you notify the Museum of cancellation more than 28 days prior to the visit a credit note for the cost of the ticket will be issued, which can be used against the cost of other Garden Visits or events held by the Garden Museum. To cancel your ticket please email info@gardenmuseum.org.uk.

For all other ticketed events

Except where We offer an applicable Ticket exchange or resale facility, Tickets cannot be exchanged or refunded after purchase unless the Event is cancelled or rescheduled (subject to below) or where there is a material change to the programme of Event. Where an Event is cancelled or rescheduled (subject to below) by the Garden Museum or the Promoter, where an Event is cancelled or rescheduled due to circumstances beyond Our control,  or where there is a material change to the programme of the Event, You will be entitled to claim a refund from Us in accordance with this clause.

A ‘material’ change is a change which, in Our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect.

Where an outdoor Event is cancelled or curtailed because of adverse weather, We shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Garden Museum’s or Promoter’s rules.

Where such a refund is sought You must bring this to Our attention as soon as possible upon becoming aware of such change and, where the Event has been rescheduled, prior to the rescheduled Event. The refund for Tickets equals the face value of the Tickets. In order to claim Your refund, please apply by email to info@gardenmuseum.org.uk.

In some circumstances, we will offer a credit note, for example, if You make Us aware that you can no longer use your ticket 28 days or more in advance of the Event. Alternatively we can offer a credit note for the ticket price, which can be used at future Events or Museum Membership.

These Terms and Conditions do not and shall not affect your statutory rights as a consumer.  For further information about your statutory rights contact Citizens Advice, Consumer Direct (http://www.consumerdirect.gov.uk/) or the Department for Business Enterprise & Regulatory Reform.

Resale/transfering tickets

You may not re-sell or transfer a Ticket less than 28 days before the Event takes place; if you transfer a ticket before this you must notify the Museum at the earliest opportunity by emailing info@gardenmuseum.org.uk with your name, the name of the person who will attend and their email address and contact phone number.  If you cancel a ticket, the ticket will be re-added to the website. If there is a waiting list for the event all on the list will receive a notification when the ticket is added and the sale of the ticket will be on a first come first served basis.


Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk.  Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set forth in Section 7.

Neither We nor the Venue nor the Promoter will be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our negligence or that of the Venue or the Promoter or other breach of statutory duty.

Cancelled/re-scheduled Events

It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event.

It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.

We, the Garden Museum or the Promoter reserve the right to reschedule any Event – without notice and without any liability whatsoever.

Use of details and Data Protection

Privacy and data protection statement

This is the current Privacy and Data Protection Statement for the Garden Museum website. If this Privacy Statement is revised an updated version will be placed on the website.

Policy and personal data

The Garden Museum endeavours to protect your privacy. When you register with the Garden Museum, and each time you place an order, the Garden Museum will require some personal information from you – including your name, billing address, delivery address, email address and telephone number and product/service selections. This information allows the Garden Museum to fulfill your order and notify you of the status of the order. Details of payment card numbers and expiry dates etc. go through a secure server operated by the Garden Museum’s Payment Service Provider and to which the Garden Museum does not have direct access.

The personal data collected by the Garden Museum is evaluated periodically to determine whether it is current and still needs to be held. Subject to any legal retention requirements, e.g. VAT regulations require appropriate financial records to be retained for six years, you may notify the Garden Museum if you do not wish your data to be held by the Garden Museum. You may also request details of your personal data held by the Garden Museum.

The Garden Museum does not intentionally export user data outside the European Union and holds only the information that you supply to us, along with details of the activities you have undertaken with the Garden Museum and any mailings that have been sent to you.


The Garden Museum may monitor user traffic on an aggregate basis in order to help it develop and improve the website for the benefit of all Users.


You are advised that the Internet is not a secure medium. The Garden Museum will use reasonable endeavours to keep your information confidential. Internal procedures cover the storage access and disclosure of your information. The Garden Museum will not sell or pass your information on to any third parties without first obtaining your consent.


The Garden Museum may disclose personal information if required to do so by Law or in good faith believes it is required to do so by any order of the Courts or other competent body or agency or may do so to protect or defend the rights or property of the Garden Museum or to protect the personal safety of the Garden Museum’s employees or the public at large.


The Garden Museum website has links to other websites which will have different privacy, trading and use policies and conditions and you should familiarise yourself with the same.

Data protection

The Garden Museum uses all reasonable endeavours to comply with the Data Protection Act 1998 and the following principles:

  1. Personal data should be processed fairly and lawfully. This means that individuals should not be deceived or misled into supplying information.
  2. Data should only be obtained for a specified purpose and should not be used for any other purpose.
  1. Personal data should be adequate relevant and not excessive in relation to its purpose.
  2. Personal data should be accurate and up to date where necessary.
  3. Personal data should not be kept longer than is needed for its intended purpose.
  4. Personal data should be processed in accordance with the rights of the individual which the information concerns.
  5. Appropriate measures should be taken against unlawful processing or destruction of records. Computer systems should have back up facilities and security provisions.
  6. Personal data should not be transferred outside the European Economic Area (the EU states plus Lichtenstein, Iceland and Norway). See Museum of London’s “Freedom of information page” which provides Users with guidance about their rights of access to information under the Freedom of Information Act 2000 and Data Protection Act 1998. For more information on the Data Protection Act 1998, you can call (UK) 01625 545 700.


A cookie is a small file which stores information that a website puts on your hard disk so that it can remember something about you at a later time. Typically, a cookie records your preferences when using a particular site.

Information we may collect about you

With regard to each of your visits to our website we may automatically collect the following information:

  1. Technical information, including the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  2. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), events or exhibitions you viewed or searched for, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

How we may use information collected about you

To improve our website to ensure that content is presented in the most effective manner for you and for your device, allow you to participate in any interactive features of our services when you choose to do so, to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

Job applicants, volunteers, current and former Museum employees

If you apply to work at the Garden Museum, we will use the information you supply to process your application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing you beforehand unless the disclosure is required or otherwise permitted by law.

Once you have taken up employment with the Museum, we will compile a file relating to your employment. The information contained in this will be kept secure and will be used for purposes relevant to your employment. Once your employment with the Museum has ended, we will retain the file in accordance with the requirements of our retention schedule.

Void Tickets

Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action.

Void Tickets are non-refundable.

Restrictions on the purchase of tickets

Tickets may be restricted to a maximum number. Any such restriction shall be notified to You at the time You book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number without prior notice unless the purchase of an excess was due to Our error.

Conditions of Admission

The management of the Garden Museum reserves the right to refuse admission to the Garden Museum in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.

The management of the Garden Museum also reserves the right to request that admittees leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:

1) has behaved in the Garden Museum or Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or

2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or

3) in the reasonable opinion of the Garden Museum or Venue is acting under the influence of alcohol or drugs; or

4) fails, when required, to produce proof of age.

You must comply with instructions and directions given by Venue staff and stewards.

No refunds will be given to Ticket holders or admittees who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.

  • Restrictions and prohibitions

By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Promoter and the Museum may use such films and recordings (including any copies) without payment.

Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

Alcohol may only be consumed in exhibition spaces other than the Nave and other authorised areas. Smoking is not permitted on site.

The following are not permitted within any Venue:

1)  animals (with the exception of guide dogs);

2) laser pens

3) your own food

4) cans or glass containers;

5) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives)

6) illegal substances.

Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be the interval, but late admission cannot be guaranteed.

All bags and rucksacks need to beck checked at the Front desk, and You will be given a numbered tag which needs to be returned at the end of your visit to retrieve your bag.

The obstruction of gangways, access-ways, exits, entrances or staircases or congregating in non-designated areas is strictly forbidden.

Health and Safety

Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event.

If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets.

Dispute Resolution

If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end We shall use Our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties.

Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within 28 days, the parties may attempt to settle it by mediation. To, initiate a mediation a party must give written notice to the other parties to the dispute requesting a mediation.


If We delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so.


We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.


If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

Third Parties

Any person, other than the Venue or Promoter, not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only We, the Venue, the Promoter and You (or your assignees permitted hereby) have rights and obligations under this contract.

Force Majeure

For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

Amendments and variations

We intend to rely on the written terms set out here in this document as well as the written terms and conditions of the Venue and the Promoter.  You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that You consider has been agreed.  If they do not then you should speak to any member of staff.

After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both You and We agree and it is preferable that this is in email to info@gardenmuseum.org.uk.

No Partnership or Agency

Nothing in these Terms and Conditions and no action taken by You or Us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between You and Us beyond the relationship created under these Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in all respects in accordance with English and Welsh law and the parties agree to submit to the exclusive jurisdiction of the English and Welsh courts.

Data Protection

The Garden Museum is committed to respecting copyright and other intellectual property rights. We make every effort to protect Museum of London copyright and trade marks. We also take all reasonable efforts to trace the copyright owners of images and obtain permissions for reproductions on this website, so that we can fully use and promote our assets as well as safeguard and provide access to our collection items.

All intellectual property rights in all material on the Garden Museum website belongs to the Garden Museum and other copyright owners. These include copyright, database right, first publication rights, patents, registered trade marks, know-how, intellectual or industrial property rights including format, art direction, look, feel and content.

Material, including images and text, identified as Garden Museum copyright and copyright of other copyright owners may be reproduced free of charge for a number of “fair dealing” exceptions to copyright as outlined within the UK’s Copyright, Designs and Patents Act 1988, as amended and revised. These include:

  • Non-commercial research or private study
  • Instruction for illustration
  • Quotation

A useful summary of these copyright exceptions from the UK’s Intellectual Property Office can be found here https://www.gov.uk/exceptions-to-copyright

Any trade mark, logo, crest or other identifiable emblem of Garden Museum shall remain the property of the Garden Museum at all times and no licence or right to use any of the same shall be granted or implied in any way.

We exclude ourselves from any liability for incorrect or inaccurate information included on the website.

Although all reasonable efforts have been made to ensure that material that infringes the law will not be present on the Garden Museum’s website or any publication to which the Garden Museum has supplied material from its collections, the risk cannot be entirely eliminated. A variety of measures are taken to minimise and manage risk including the publication and implementation of this ‘notice and takedown’ policy and procedures.

  • Please contact us in the event that you are the owner of the copyright or related rights in any of the material on this website by emailing info@gardenmuseum.org.uk.

and you believe that the material may be subject to a third party ownership or another legal claim,

or you believe that use of this material infringes your intellectual property or any other rights.

We will withdraw the material from our website upon receipt of your written email objection and our initial verification of your complaint, while the matter is investigated. Your objection will be acknowledged within fourteen working days of receipt.

In order to process your enquiry, please provide us with the following information:

Your name

Your email address

Your telephone number

Name of Artist/Creator

Nature of your objection and verification of your right to make the objection

Any additional information

The information you provide will be used only in connection with this enquiry.

For any other copyright queries, please contact us at info@gardenmuseum.org.uk.

Privacy Policy

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