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Operations and Facilities Manager

Responsible for: Managing the museum’s day to day, back of house operations and to be responsible for all of the Garden Museum’s facilities and utilities. To line manage our two in-house, part-time cleaners.

The Garden Museum

Britain’s only Museum dedicated to gardens re-opened in June 2017 after an £8.2 million restoration, refurbishment and extension. Five galleries of garden history and an archive of garden design are housed within a medieval and Victorian church, and a new extension is formed of two pavilions for learning and a café opening on to a new garden designed by Dan Pearson.

In a typical year the Museum will be visited by 77,000 people, including seventy schools, and will host over 150 public events, from high-profile lectures and a garden history symposia to our Neighbours Day and Britain’s first food learning programme in a Museum. Recent awards include from The Architects’ Journal for best new cultural project in an historic building, for working with Clay 4 Dementia, and from Leading Cultural Venues for best Museum restaurant.

The Role

The Operations and Facilities Manager is a pivotal role within this accredited museum. You will be responsible for the maintenance and day to day operations of an ancient and much-loved building, which in 2017 was rebuilt to house a state-of-the-art museum with galleries and an archive. You will manage repairs, either in person or through sub-contractors, responding to daily issues (technical, mechanical, electrical and general) and preforming routine and responsive maintenance. You will manage the museum’s security systems, from policies to procedures, alarms to locks, training staff and being responsible for a small team of key-holders of which you will be a part of. You will be the on-site liaison for all sub-contractors and external workers, responsible for booking them in, welcoming them to site, overseeing their work and making sure everything is within your property budget. You will be required to monitor, review and negotiate maintenance contracts, using the tender process if needs be. You will be the health and safety lead for the museum, ensuring full compliance to health and safety legislation.

This role is hands-on and versatile, and suits someone who likes working in a small, dynamic team who are highly supportive of each other. You need to be highly organised and motivated, working to task methodically and seamlessly.

Download full details via the Job Description button above.


Please either upload your application below or send a CV and cover letter to marking the subject box ‘OPERATIONS AND FACILITIES MANAGER’, by noon on Monday 10th May 2021.

Please note, the successful applicant will be required to work from the museum and not from home, your physical presence is required.

We regret that we are unable to respond to all applicants and you will only hear from us if we wish to invite you to interview.

Interviews will be held the week commencing Monday 17th May 2021, with second interviews for successful applicants being held the week after.


The interviews will be held in person if possible, socially distanced, but on Zoom if appropriate.


  • Apply by: 10/05/2021
  • Full Time
  • Permanent
  • £35,000 per annum
Job Description