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Head of Visitor Experience (Maternity Cover)

The Role

The Head of Visitor Experience is a pivotal figure, leading a team of salaried and casual staff and over fifty volunteers, to share our historic building and collection with a growing number of visitors. You will be responsible for the upkeep of an ancient, much-loved building, and will have ideas on how we can interpret its history and stories. You will take pride in each visitor having an inspiring experience, and in planning how the Museum and its gardens are shared between day-to-day visitors, learning and community groups, venue hire clients, and a busy and award-winning café. We have an excellent weekend team and you will enjoy working occasional weekends (approx. once a month) and evenings (approx. twice a month) to help serve our weekend audience and assist with public events. As Head of Visitor Experience you will also lead on customer service, in-person and digitally, making sure our standards are consistently high and exemplary. The Museum is an independent charity without public funding, and is funded by a combination of visitor admissions (which have more than doubled since the development project), commercial income in venue hire and cafe, Friends and Patrons.

Responsible for: Front of House Supervisor, Retail Manager and Operations and Facilities Manager, in addition to a team of casual staff (Duty Managers) for weekends and special events plus the overseeing of c.50 front of house volunteers.


Please upload your application below, or send a CV and cover letter to marking the subject box ‘Head of Visitor Experience – Maternity Cover’, by midnight on Sunday 16th May 2021.

Please note, the successful applicant will be required to work from the museum and not from home, your physical presence is required.

We regret that we are unable to respond to all applicants and you will only hear from us if we wish to invite you to interview.

Interviews will be held the week commencing Monday 24th May 2021, with second interviews for successful applicants being held the week after.


The interviews will be held in person if possible, socially distanced, but on Zoom if appropriate.


  • Apply by: 16/05/2021
  • Full Time
  • Fixed term contract, 6-12 months
  • £37,000 per annum
Job Description