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Head of Operations and Visitor Services

The Role

The Head of Operations and Visitor Services is the pivotal figure in leading a team of salaried and casual staff and over fifty volunteers to share our historic building and collection with a growing number of visitors. You will be responsible for the maintenance of an ancient, much-loved building, and will have ideas on how we can interpret its history and stories. You will take pride in each visitor having an inspiring experience. You will plan how the Museum and its gardens are shared between day-to-day visitors, learning groups, venue hire clients, and a destination café. You will enjoy working occasional weekends (once a month) and evenings (on average, once a week).

Responsible for

Facilities Manager, Front of House & Volunteer Co-ordinator, Retail Manager, and one part-time Visitor Experience Assistant in addition to a team of casual staff for weekends and special events.

The Garden Museum

Britain’s only Museum dedicated to gardens re-opened in June 2017 after an £8.2 million restoration, refurbishment and extension. Five galleries of garden history and an archive of garden design are housed within a medieval and Victorian church, and a new extension is formed of two pavilions for learning and a café opening on to a new garden designed by Dan Pearson.

In the current year the Museum will be visited by 77,000 people, including over sixty schools, and will host over 150 public events, from high-profile lectures and garden history symposia to our Neighbours Day and Britain’s first food learning programme in a Museum. Recent awards include from The Architects’ Journal for best new cultural project in an historic building, for our education programme Clay 4 Dementia, and from Leading Cultural Venues for Best Museum Restaurant.

How to apply

Please send CV and Cover Letter to recruitment@gardenmuseum.org.uk with the subject heading ‘Head of Operations & Visitor Services Application’ by 10am on Tuesday 26 November, indicating your current notice period.

Successful candidates will be contacted for interviews, to be held on Tuesday 3 December. Second interviews will take place on Monday 9 December.


  • Apply by: 26/11/2019
  • Full Time
  • Permanent
  • £40,000 - £45,000 dependent on experience
Job Description